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sims 2 windows 10 and Directx 9.0 error
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#1
20-09-2016
I just purchased a new laptop that is running windows 10. I just downloaded the sims 2 UC from origin and when I tried to play it a message pops up that says... Failed to find any Directx 9.0c compatible graphics adapters in this system. etc...
I really don't know much about computers and am having such a hard time getting this to work...
any and all help will be greatly appreciated.
Log generated on 9/20/2016, 01:21
=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 3360Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 2048MB
Free memory: 2048MB
User: marit
Computer: LAPTOP-NBBPMD7B
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel® HD Graphics 520
Name (database): Intel® HD Graphics 520 <<NOT FOUND IN DATABASE!>>
Vendor: Intel
Chipset: Vendor: 8086, Device: 1916, Board: 81eb103c, Chipset: 0007
Driver: igdumdim32.dll, Version: 20.19.15.4390, GUID: D7B78E66-5A56-11CF-AA62-E4A1BBC2D935
I really don't know much about computers and am having such a hard time getting this to work...
any and all help will be greatly appreciated.
Log generated on 9/20/2016, 01:21
=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 3360Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 2048MB
Free memory: 2048MB
User: marit
Computer: LAPTOP-NBBPMD7B
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel® HD Graphics 520
Name (database): Intel® HD Graphics 520 <<NOT FOUND IN DATABASE!>>
Vendor: Intel
Chipset: Vendor: 8086, Device: 1916, Board: 81eb103c, Chipset: 0007
Driver: igdumdim32.dll, Version: 20.19.15.4390, GUID: D7B78E66-5A56-11CF-AA62-E4A1BBC2D935
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Before you post requesting help
Information we need
- The
-config-log.txt from the Logs folder in the My Documents\EA\The Sims2\ Click "full editor" below to attach a text file. - Your operating System.
- What the problem actually is - that will be a picture to show the problem (optional), and accompanying text files that turn up (optional), and a detailed description of what happened, and what you expected to happen.
