Sims2 Sims 2 Direct 9.0x Error

Hi, I recently bought a Legion 5 AMD laptop, and I can't seem to run the game in full mode. It'll work for windows mode, is there any way to fix this? In full mode it just keeps giving me the error that it failed to find any DirectX 9.0c compatible graphic adapters for my system.

Idk if any of this info helps, but here are some details about the config-log.txt from the Logs:
Log generated on 10/18/2020, 20:27

=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.2
CPU: 4191.600097Mhz, Name:AuthenticAMD, FPU:1, MMX:1
Memory: 1024MB
Free memory: 1024MB
User: daish
Computer: LAPTOP-TBRM1I6V
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon™ Graphics
Name (database): AMD Radeon™ Graphics <<NOT FOUND IN DATABASE!>>
Vendor: ATI
Chipset: Vendor: 1002, Device: 1636, Board: 3a3e17aa, Chipset: 00c7
Driver: aticfx32.dll, Version: 26.20.14034.4001, GUID: D7B71EE2-5576-11CF-BB7B-EC2C7CC2D735
Driver version: 4001
Monitor: \\.\DISPLAY1
Monitor aspect: 1.782383, 16:9
Screen mode: 1920x1080x32BPP,120Hz
Texture memory: 1744MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1

Global properties
-----------------
uintProp propertyRevision 6
boolProp allowCustomContent true
boolProp animationLOD false
uintProp antialiasingQuality 0
boolProp autoCentering true
boolProp autoLogin false
boolProp bumpMapping false
boolProp checkForPatch true
boolProp constrainFloorElevation true
uintProp cutawayMemorySize 3
boolProp cutawayOutside true
boolProp disableCustomObjects true
boolProp displayCustomObjectInfo true
boolProp displayLookAtBoxes false
boolProp displayPaths false
boolProp deviceVsynch true
uintProp dynamicRenderStrategy 0
boolProp edgeScrolling true
floatProp horzedgescrollrate 0.5
floatProp vertedgescrollrate 0.5
uintProp effectPriorityLevel 3
stringProp lastLoadedNeighborhood Riverblossom Hills
boolProp freeWill true
floatProp geomBoneInfluenceThreshold 0.01
boolProp geomCheckGeomDataIntegrity false
uintProp geomGenerateTangentSpaceNormalLines 0
boolProp geomGenerateTangentSpaceSxT false
floatProp geomGeneratedTangentSpaceNormalLineLength 0.1
uintProp geomMaxBoneInfluencesPerVertex 4
sintProp geomMaxMorphTargetDeltasPerVertex 4
floatProp geomMorphTargetDeltaThreshold 0.001
floatProp geomPerBoneBoundBlendWeightThreshold 0.9
boolProp guob true
boolProp interrupt false
boolProp lightOpenGLStyle false
uintProp lightingQuality 3
boolProp livePIP true
boolProp lotInfoAdvancedMode false
stringProp lotWindowFillColor (0,0,0,1)
uintProp maxParticlesTarget 10000
uintProp maxTerrainGrade 5
boolProp morph true
stringProp neighborhoodWindowFillColor (0.5,0.5,0.5,1)
boolProp noStupidIFFUnlocking false
boolProp optimizeMeshes true
floatProp particleDamping 0
floatProp particleDensity 1
uintProp particleLODOffset 0
floatProp particleScale 1
floatProp particleSizeThreshold 1
boolProp quickTips true
boolProp reduceBoneWeights false
boolProp renderOpaqueUI false
boolProp reflectionWithExtraViewer false
boolProp rotateCameraSims1Mode false
boolProp nhoodWaterReflection false
boolProp renderInsideObjectOnlyOnSelectedSimLevel true
boolProp showSnowOnGround true
uintProp renderInsideVisibleObjects 1
boolProp renderSelectedSimLevel false
boolProp sleepInBackground true
boolProp simInBackground false
boolProp simShadows true
boolProp snapObjectsToGrid true
uintProp soundDetail 2
boolProp specHighlights true
boolProp unevenTilesFloorable true
boolProp useEffects true
boolProp useLODs false
uintProp snapshotPictureQuality 2
uintProp snapshotPictureSize 2
boolProp usePixelAspectRatio true
uintProp videoCaptureMaxRecordingSeconds 60
uintProp videoCaptureQuality 1
uintProp videoCaptureSize 1
boolProp videoCaptureAudioOn true
boolProp CameraDriftCamEnabled true
boolProp CameraSpecialEventEnabled true
boolProp ShowLotPackageFilename false
boolProp SoundMasterGroupVoxEnabled true
boolProp SoundMasterGroupFXEnabled true
boolProp SoundMasterGroupMusicEnabled true
boolProp SoundMasterGroupAmbienceEnabled true
uintProp FXVolume 100
uintProp VOXVolume 100
uintProp AmbienceVolume 100
uintProp MusicVolume 40
floatProp tvVolume 0.5
uintProp AudioPerformance 1
boolProp ShowTutorialWelcome true
boolProp NoLegacySounds true
boolProp liveCameraConstraints true
uintProp edithConfigFlags 1
uintProp copiedShippedDataToUserDataFolder 262143
boolProp enableLotImpostersInLot true
boolProp enableNeighborhoodOccupantsInLot true
uintProp lotSkirtSizeIncrease 9
uintProp neighborhoodPropFadeDistance 50
boolProp clickableLotImposters true
boolProp showXRayCursor true
uintProp maxTotalSims 10
uintProp maxTotalHumans 8
uintProp maxTotalPets 6
floatProp pagodaSlopeControlX 1
floatProp pagodaSlopeControlY 1
floatProp pagodaCornerHeightRatio 0.25
floatProp pagodaEaveX 1.5
floatProp pagodaEaveY 1.5
floatProp diagonalPagodaEaveX 1
floatProp diagonalPagodaEaveY 1
boolProp force12HrTime false
boolProp enableOceanReflection false
boolProp includeCeilings false
boolProp quarterTilePlacementEnabled false
stringProp activeDeviceDisplayMode 800x600x32x0
boolProp activeDeviceUseSoftwareRasterizer false
uintProp optionMaterialDetail 3
uintProp optionObjectDetail 3
uintProp optionObjectHiding 0
uintProp optionSnowOnGround 1
uintProp optionShadows 3
uintProp optionOpaqueUI 0
uintProp optionReflection 1
uintProp optionCeiling 1
uintProp optionEffectsQuality 3
uintProp optionLightingQuality 3
uintProp optionSoundQuality 3
uintProp optionEnableLotImpostersInLot 1
uintProp optionEnableNeighborhoodOccupantsInLot 1
uintProp optionLotSkirtSizeIncrease 1
sintProp activeDeviceNum 0
boolProp copiedUSToUKEnglishNames false
stringProp activeDeviceList 1;0;AMD Radeon™ Graphics;1002;1636;2002;26.20.14034.2002, GUID: D7B71EE2-5576-11CF-C873-EC2C7CC2D735;
boolProp carsOnRight true
stringProp startingNeighborhood Pleasantview
boolProp perfAddLights true
boolProp perfRenderParts true
boolProp perfLightCaching true
boolProp perfEnableSkinning true
boolProp perfEnableMorphing true
uintProp lodOverride 0
boolProp effectLODSoftChange true
floatProp effectMaxTimeDelta 0
boolProp enableSnapshot true
boolProp floorCollisions true
boolProp wallCollisions true
boolProp creatingLotTemplate false


Device 0
--------

Options
-------
uintProp MaterialDetail 3 #default: 3
uintProp ObjectDetail 3 #default: 3
uintProp ObjectHiding 0 #default: 0
uintProp SnowOnGround 1 #default: 1
uintProp Shadows 3 #default: 3
uintProp OpaqueUI 0 #default: 0
uintProp Reflection 1 #default: 1
uintProp EffectsQuality 3 #default: 3
uintProp LightingQuality 3 #default: 3
uintProp SoundQuality 3 #default: 3
uintProp DirtyRect 3 #default: 3
uintProp FullscreenFadeEffect 1 #default: 1
uintProp Turbo 3 #default: 3
uintProp SimulatorControls 3 #default: 3
uintProp LightingOptimizations 3 #default: 3
uintProp AnimationSamplingLevel 3 #default: 3
uintProp LivePIP 1 #default: 1
uintProp SpecialEventCamera 1 #default: 1
uintProp ScreenModeResolution 3 #default: 3
uintProp SubjectTracking 3 #default: 3
uintProp EnableLotImpostersInLot 1 #default: 1
uintProp EnableNeighborhoodOccupantsInLot 1 #default: 1
uintProp LotSkirtSizeIncrease 1 #default: 1

Option properties
-----------------
boolProp bumpMapping true
uintProp imageDataSizeReductionOnLoad 0
boolProp reduceBoneWeights false
boolProp useLODs false
uintProp lodOverride 0
uintProp renderInsideVisibleObjects 0
boolProp showSnowOnGround true
boolProp simShadows true
boolProp objectShadows true
boolProp guob true
boolProp heightMapShadows true
boolProp renderOpaqueUI false
boolProp reflectionWithExtraViewer true
boolProp nhoodWaterReflection true
boolProp useEffects true
boolProp enableOceanReflection true
uintProp maxParticlesTarget 10000
uintProp particleLODOffset 0
uintProp effectPriorityLevel 3
floatProp particleDensity 1
floatProp particleScale 1
boolProp lightingEnabled true
boolProp portalLighting true
boolProp floorAndWallNormalMapping true
boolProp specHighlights true
uintProp AudioPerformance 2
uintProp dynamicRenderStrategy 1
boolProp enableSnapshot true
boolProp useTurboRect false
uintProp maxNumOfVisitingSims 2
boolProp optimizedDiffusion true
boolProp incrementalLighting true
boolProp lerpLights true
boolProp useDirtyTiles true
boolProp animationFrameSampling false
boolProp livePIPDefault true
boolProp chooseCameraSpecialEventEnabled true
uintProp maxResWidth 1920
uintProp maxResHeight 1080
uintProp defaultResWidth 1920
uintProp defaultResHeight 1080
floatProp centerTrackingDeadZoneMagnitude 30
boolProp enableLotImpostersInLot true
boolProp enableNeighborhoodOccupantsInLot true
uintProp lotSkirtSizeIncrease 9
uintProp optionMaterialDetail 3
uintProp optionObjectDetail 3
uintProp optionObjectHiding 0
uintProp optionSnowOnGround 1
uintProp optionShadows 3
uintProp optionOpaqueUI 0

Your graphics/video card is not being found by the game. First step would be to add your card to the Video Cards.sgr file under Config. I'd suggest this thread (if you are running UC) or this thread (if you are running CD/DVD). This thread explains how to edit/make the Video Cards file.

Do the steps in those threads first, and see if it fixes the problem. It should work even if you are not running Windows 10 (although I might be wrong). Also, did you run the 4GB patch?

Hello! I'm having the same issue. I've tried updating the video and graphics, following the instructions from other posts on here, but my game still comes up with the directx error. Any help would be greatly appreciated! Here are my log details:


Kiri: Force Low settings because Intel removed
=== Application info ===
Name: The Sims 2 EP9
Version: 1.17.0.66
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.2
CPU: 3091.199951Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 2048MB
Free memory: 2048MB
User: Lil Kaplum
Computer: ALIENWARE-M15
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel® UHD Graphics 630
Name (database): Intel® UHD Graphics 630
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e9b, Board: 08a11028, Chipset: 0000
Driver: igdumdim32.dll, Version: 26.20.100.8141, GUID: D7B78E66-7DDB-11CF-556C-C528BBC2D735
Driver version: 8141
Monitor: \\.\DISPLAY1
Monitor aspect: 1.773195, 16:9
Screen mode: 1920x1080x32BPP,144Hz
Texture memory: 1744MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1
Kiri: Selecting High base level

@daisha224, we would appreciate it if, instead of pasting the logfile into the post, you would ATTACH it the next time, like the "Before you post requesting help" section at the bottom of the page suggests.

@coldbrioche, the same goes for you. Your paste isn't even complete, so most people who are willing to try and help, will not have all the information they need. In your case, I would even request that you also attach the DxDiag.txt.